Frequently Asked Questions

General Inquiries

Who is SMK24 for?

SMK24 is for any adult over the age of 18 and in good health. It should not be used by children; pregnant or breastfeeding women; people with heart disease, high blood pressure, diabetes; or people taking medication for asthma or depression. Please consult your Physician before using any vaporizer device.

How does a vaporizer work?

A vaporizer is a kind of electronic device used to heat up substances like e-liquid and vapable wax for inhalation. This is done using a unique volatilization process that produces water vapor - not a cloud of smoke - that is then inhaled by the vaper. Vaporizer technology means that there is no secondhand smoke, ash, or tar.

Is the purchase process secure?

SMK24 uses SSL technology to ensure that all credit card payments and financial information is kept secure at all times. We do not keep payment information in our records or databases.

Is SMK24 authorized to sell AtmosRX products?

Yes, SMK24 is authorized to sell all Atmosrx products.

Do you ship internationally?

Yes, we ship internationally. SMK24 is constantly monitoring the laws concerning shipments across borders concerning nicotine products. At this time these products can only be shipped to U.S. Addresses. All non-nicotine products and our vaporizers can be shipped nationwide as well as internationally.

Currently, SMK24 does not ship any products to Mexico, Turkey, or Panama. Aside from these areas, all orders are usually shipped within 48 hours of order confirmation. UPS shipping is available in Priority Overnight, Standard Overnight, Express Saver, 2 Days and Ground. All shipping times are estimated. We cannot be held responsible for any delays that are not within our control. (weather, electricity, delivery delays by the carriers). Please view our Warranty / Terms and Conditions for complete details.

Am I responsible for customs/international shipping fees?

All International shipment fees, including but not limited to warranty items are the sole responsibility of the purchaser. All international shipments are subject to duties and fees when crossing borders. Generally, Brokerage fees will be required and Customs may impose duties and taxes based on the value of the goods. The payment of duties and taxes are the responsibility of the purchaser/importer. Please be advised that these fees are normal and are often times applied to shipments that ship internationally. We currently do not offer shipping to APO/FPO/DPO Boxes.

Pre-Purchase Product Inquiries

What is the difference between 510 and Atmos threading?

The term "510" describes the threading size of most common vaporizer components, such as vape batteries or cartridges/atomizers. 510 threading is the most commonly used in the vape industry as a whole.
Atmos threading is a proprietary threading size intended only for use with other Atmos-threaded products. While Atmos no longer creates products with this specific type of threading, we at SMK24 do still carry Atmos-threaded products. Atmos and 510 threading are not compatible with each other's components without an available adapter.
If you need further assistance determining which threading your device uses, please contact customer support at 954-617-9089.
Due to COVID-19 coronavirus, our phones will be unavailable. Agents will be available via email info@smk24.com. We thank you for your support.

How long do cartridges last?

Most pre-filled cartridges are disposable because of their intended function for single-use. When empty of e-liquid, they can be disposed of. Where cartridges use a replaceable coil or other replaceable parts, you do not have to replace the cartridge as a whole, only the coil or part in question. Most cartridges will probably need to be replaced when there is a burnt taste or if it becomes inoperable. The longevity of a cartridge depends mainly on how often it is used and what condition it is kept in. Cartridges can be maintained by cleaning the connection points in your battery and at the bottom of the cartridge when necessary through use of an alcohol pad or cotton swab and alcohol solution.

Post purchase product inquiries

Should I charge my battery before I use it?

Our vape batteries are usually shipped with a 70% charge. For the best performance, it is recommended that you use the battery until it is fully depleted, then charge the battery according to the instructions found in the user manual.

How long do the batteries last on a single charge?

Our high-quality batteries typically last about 750-1000 puffs before needing to be recharged. However, this is an approximate estimate, as stronger and more frequent pulls from the device may affect how long the battery will last, as well as the age of the battery in question.

How can I tell when the battery needs to be recharged?

If the battery needs to be recharged, it will blink eight times on startup. You should note that the battery will blink five times if it is being overused. If this is the case, you will want to allow the device to rest for a full minute before using it again so it can cool down.

Can I leave my battery plugged in overnight?

We do not recommend doing this. Charging the battery longer than recommended can cause damage to the battery and potentially overheat the device as a fire hazard. Remove the battery from the charger immediately when the light turns green. This will help maintain a longer-lasting battery life.

What is the best way to care for my vape?

There are several steps you can take that will keep your device well-maintained:
  • Regularly wipe down the battery connection with a 90% alcohol solution and cotton swab to ensure no oil or residue remains that could damage the battery.
  • After cleaning with alcohol, let the battery dry fully through.
  • Be sure to remove the battery from the charger once it is fully charged.
  • We recommend you remove the cartridge from the battery if you don’t plan to use the device for an extended period of time.
  • Carry the device in a secure, protective case when not in use.

How do I clean the chamber/parts?

Our recommendation for the battery connection is to use a 90% alcohol solution and a small cotton swab to clear out any oil or residue. The mouthpiece/chamber connector and mesh coils should be cleaned using warm soapy water by letting them soak for about 12 hours. Ensure that the vaporizer components are completely dry before using them again. Over time, ceramic coils and cartridges will need to be changed, which can be more or less frequently depending on your vaping preferences and activities.

Why does my atomizer or cartridge taste burnt?

The heating element of an atomizer usually uses a cotton wick, which if not kept saturated by your e-liquid will burn very quickly. If the wick is burnt it will not absorb e-liquid efficiently, and your atomizer can be damaged permanently if it runs dry. Your wick must be kept saturated before using the device to prevent any damage or burnt taste. If all necessary precautions have been taken in keeping your wick saturated and you are still experiencing an unusual taste, it may be time to change your cartridge or coil.

What do I do if my product seems to be defective?

If your product seems to be defective, please contact customer support at 954-617-9089.
Due to COVID-19 coronavirus, our phones will be unavailable. Agents will be available via email info@smk24.com. We thank you for your support.

My cartridge is not working.

If you use a non-Atmos brand cartridge with Atmos batteries, there is the potential risk of leakage of wax or e-liquid.This can cause a gap or blockage between the cartridge and battery connection points, and can be solved by cleaning the connection. Follow these steps:
Step 1: Make sure your battery is off.
Step 2: Take a cotton swab and dip in a 90% alcohol solution.
Step 3: Wipe clean the cartridge connection area and the battery connection area, clearing away any leaked e-liquid or wax.
Step 4: Set for 5 minutes or until fully dried, then reattach your cartridge.
If the cartridge still does not work, then contact customer support at 954-617-9089.
Due to COVID-19 coronavirus, our phones will be unavailable. Agents will be available via email info@smk24.com. We thank you for your support.

My battery is not charging.

If you use a non-Atmos brand cartridge with Atmos batteries, there is the potential risk of leakage of wax or e-liquid.This can cause a gap or blockage between the charging port and the battery which may prevent the device from charging up. Cleaning your device should restore your battery’s ability to charge. Follow these steps:
Step 1: Make sure your battery is off.
Step 2: Take a cotton swab and dip in a 90% alcohol solution.
Step 3: Wipe clean the battery connection port and all the threading, as well as the battery connection, cleaning any leaked e-liquid or wax.
Step 4: Set for 5 minutes or until fully dried, then try to charge the battery again.
If the battery still does not charge, contact customer support at 954-617-9089.
Due to COVID-19 coronavirus, our phones will be unavailable. Agents will be available via email info@smk24.com. We thank you for your support.