Shipping Policy

Shipping Time

Most orders placed Sunday through Thursday will usually ship within 24-72 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays or non-business days will not ship until 24-72 after the following Monday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by SMK24 or other parties only as an estimate. We encourage you to order in a timely matter to avoid delays caused by shipping or product availability. All order are packed and shipped in the order they are received. All shipping costs are non-refundable. 

Please note that processing time is not the same as delivery time. Processing time only refers to the amount of time an order is in our warehouse. 

Customs, Duties, and VAT (Value-added tax)

Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at SMK24 and are additional fees charged by your country or carrier. These fees are the customer’s responsibility to pay as we have no control over what is charged or how to pay them.

Missing and Delayed Shipments

We try to process and ship orders as quickly as possible from our warehouse location, but once the package leaves our facility we have no control over: how the carrier routes the package, delays caused by customs or lost packages. However, we can work with you to help resolve issues AFTER you have called the carrier to find out as much information about the delay as possible.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SMK24 shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our online Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our online store shall immediately issue a credit to your credit card account in the amount of the incorrect price.