Warranty

WARRANTY

At SMK24 we set a high standard for our products and back all rechargeable products with both a 30 day warranty and a 5 year limited warranty.

30 Day Warranty

If for some reason your battery becomes defective within the first 30 days from purchase date, we can create you a return authorization form, you are required to cover the cost of shipping back to us. Once the device is received it will go to our in house engineer for testing and then we will repair or replace the device. All items being replaced will not be replaced with different models or parts.

5 Year Limited Warranty

SMK24 backs all of our rechargeable products with a five-year limited warranty. Our five year warranty is only valid if the products are bought directly through SMK24.Items will not be replaced with different models or parts. All items being replaced are subject to a replacement fee that covers the shipping and processing costs. Due to their hygienic nature, all disposable products are final sale and are not covered by our warranty. Free Gifts are not covered by any replacement program or warranty and are sold as-is. Final sale items include: All items listed on our clearance/sale page, free gifts, attachments, cartridges, atomizers, e-hookahs, e-liquids, mouthpieces and herbal formulas.
The SMK24 warranty program is only valid for customers within the United States.

5-year limited warranty may be voided due to negligence or human error.

Purchases on products located on the Sale Page are final sale and not covered by any warranty.

Refunds and Exchanges

Smk24 accepts returns on items bought directly through our official SMK24.com website. Refunds are only available for unused and unopened items bought within thirty days of the return. All returns are subject to a 15% restocking fee. Shipping will not be refunded. If an order is cancelled, a 15% cancellation fee will be charged.
The customer is responsible for shipping costs. .
To better process returns and exchanges, SMK24 requests that customers obtain a Return Number before shipping the returned products.

* Do not send USED oil cartridges or USED heating chambers, they will be disposed of upon arrival and replaced at the customer’s expense*