SMK24 has a high standard of professionalism and does everything possible to ensure that all products are high quality and contain no defects or problems. At the same time, the company provides a 30-day warranty for all products. This warranty covers material and workmanship, and it enables a customer to exchange a faulty product for another one within 30 days of purchase.
It should be noted that, for hygienic reasons, SMK24 does not provide monetary refunds. However, SMK24 does offer a 12- month replacement plan for customers who buy directly from the SMK24.com website. This plan covers e-cigarettes and vaporizers but not cartridges. The receipt of purchase is required to join this plan.
Purchases on products located on the Sale Page are final and not covered by any warranty.
A customer is welcome to return any purchase within seven business days of its receipt, IF THE PRODUCT IS UNOPEN/UNUSED. The buyer will then be granted SMK24 store credit that can be used towards the purchase of other products. All shipping costs are non refundable, and all returns are subject to a 15% restocking fee.
The customer is responsible to ensure the returned product is undamaged and has not been used. The customer is also responsible for paying shipping costs and will need to write a written notice of exchange or return in order to qualify for store credit.
To better process returns and exchanges, SMK24 requests that customers obtain a Return Number before shipping the returned products. This number is found on the original invoice sent with the purchase.
SMK24 offers a limited warranty for all vaporizer related products purchased from our official website. Retain your order confirmation as proof of purchase. All sales are final. The limited warranty only covers replacement of unused defective parts for thirty (30) days from the date of purchase. Store credit or an exchange may be issued for products purchased directly from our official website. However, due to the hygienic nature of Cartridges/Attachments, once the product is used, there is no warranty coverage or replacement available for these parts. The Cartridges/Attachments are disposable parts, in which commonly used herbs, or liquids are placed.
Please contact our customer service department for a return authorization form. We will then determine whether the part is defective. If your device is found to have a material or manufacturing flaw, SMK24 will replace the defective part with an identical exchange. We are unable to replace items with a different model. Please note that our warranty does not cover damage caused by misuse, user error, or the use of any illegal products. Any modifications or alterations made to the design of the product will void the limited warranty.
Store credit or exchange within 7 days for the return of an unused product purchased directly from www.smk24.com.
After 30 days SMK24 offers a one year limited replacement program for any rechargeable product, however there will be a fee which varies in price depending on the product being replaced. This fee covers the cost of shipping for those in the United States, handling, and processing. Please note that this charge is per item, not per order, and customers outside of the United States may be required to pay additional shipping costs.
**Please do not send USED oil cartridges or USED heating chambers, they will be disposed of upon arrival and replaced at consumers expense**